POLICE in Cheshire have been ranked number one in the country after residents took part in a satisfaction poll.
Deputy Chief Constable Graeme Gerrard said: “We have achieved this through a variety of measures that has put service for victims and witnesses right at the core of policing services in Cheshire.”
Victims and witnesses in Chester and surrounding areas highlighted the areas in which they thought Cheshire Constabulary could improve their services, including having access to officers on days and times to suit victims’ needs, being updated regularly on what was happening with the crime they had reported and when needed, responding in a timely manner.
DCC Gerrard said: “We made changes to the way in which we work in a number of areas. Members of the public who contacted us, and their enquiry did not require an officer to attend straight away, were offered an appointment to see an officer at a location and time to suit their requirements.
“This was key because it not only gave people what they wanted but it also freed up police officer time to improve the response to 999 calls. The appointment system achieved this by cutting the time spent by officers turning up to peoples homes when they were not in.
“This is a prime example of the “You said, we did” approach."